Q: If I order my Xtreme Mats through another site, will I still receive a free water sensor?
A: No. Only purchases through this website are eligible for the free water sensor promotion. You will receive ONE free water sensor at checkout.
Q: How do I measure my cabinet so I can purchase the right size mat?
A: First measure the outside of the cabinet from left to right of that base cabinet alone. Next you should measure the inside the cabinet from front to back on the inside ONLY. Do not measure from the inside back panel to the front outside cabinet edge , ONLY measure to the inside edge. Remember if the mat is a little smaller that's better then to big. See our product dimension for the bottom of the mat.
Q: Will the Xtreme Mats fit my kitchen cabinet base?
A: We manufactured our mats to fit multiple cabinet manufacturers. Our mats are pliable and flare out to make up the difference from one cabinet manufacturer to another.
Q: Will the cabinet mat fit in a base cabinet with a center post?
A: Yes. It can be flexed around the center post.
Q: Where do I place the water detector?
A: The circle indent in the center rear of the mat is specially designed to house the water sensor unit.
Q: Can I replace the battery in my water sensor?
A: No, the water sensors are good for 2 years from the date of purchase. If your alarm ever goes off before we suggest purchasing a replacement ASAP.
Q: Is there a front or back to the mats?
A: Yes, the front is the side of the mat that has a 90 degree sidewall. The back has a circle in the center of the mat.
Q: Is there a difference between kitchen, bath and laundry mats?
A: Yes, the majority of kitchen cabinets are 24" deep, standard bathrooms are 21" deep. Laundry cabinets vary in size depending on the builder; please measure. Custom cabinets are exactly that, custom, you will need to measure. We strongly suggest measuring the width and depth of your cabinets before placing the order.
Q: Will this mat work if my cabinet base is rotted out.?
A: Yes, We suggest replacing the rotted wood on the floor of the cabinet. Another option is to dry out the floor of the cabinet and have your local home improvement store cut a bottom panel to size using 1/8 inch wood stock. After installing the new bottom over the old then install our Xtreme Mat.
Q: What can I use to clean my mat?
A: Yes, Our mats can be washed with any type of dish detergent or degreaser.
Q: How soon does my order ship?
A: Most orders ship the same business day if the order is received before 2 P.M. EST. If you are not able to place your order by 2 P.M. EST, the order will ship the following business day. We do not ship on weekends. Orders placed during holidays will be shipped the next business day.
Q: What do I do if I need to return my order?
A: Contact us at firstname.lastname@example.org with your information and transaction number so we can issue a return authorization number and process your refund faster. Please do not return anything before getting this number or your return will not be processed.
Q: How do I clean my Xtreme Mat?
A: To clean your mat use mild soap and water, and a damp sponge or cloth. Do not use any other household cleansers such as, but not limited to, window cleaners, floor cleaners, polishes, or all purpose cleaners. Upon cleaning your mat, dry throughly before reinstalling within the cabinet. Prolonged exposure to moisture / liquid may cause mold or mildew and / or damage to your cabinet base.
Q: Should my cabinet base be dry before installing my new cabinet mat?
A: Yes. When cleaning your cabinet, please ensure it is completely dried before placing the mat. Our mats are waterproof therefore, if any moisture / liquid becomes trapped under the mat it will not dry. Prolonged exposure to moisture / liquid may cause mold or mildew and / or damage your cabinet base.